Level 1 Help Desk Technician

This is a fully remote position, open to applicants in Philippines, +7 more countries.

📋 Description

• Provide first-level technical assistance for hardware, software, and account-related inquiries.

• Troubleshoot issues related to Windows, macOS, printers, Microsoft 365, VPN, and network connectivity.

• Manage user accounts, including password resets, MFA support, and onboarding/offboarding responsibilities.

• Escalate complex technical problems to senior IT personnel when required.

• Accurately document tickets, troubleshooting procedures, and resolutions.

• Assist with workstation configuration, device imaging, inventory management, and equipment deployment.

• Support remote employees utilizing remote access and support tools.

• Maintain knowledge of HIPAA regulations and security best practices while handling systems and user data.

• Provide exceptional customer service and uphold professionalism in high-pressure scenarios.

• Contribute to enhancing onboarding processes, documentation, and operational efficiency.

• Positively impact company culture and promote team collaboration.

⛳️ Requirements

• 1–3 years of experience in IT help desk or technical support roles.

• Proficient in supporting Microsoft 365 environments.

• Familiarity with troubleshooting for Windows and macOS.

• Basic knowledge of networking concepts, VPNs, printers, and endpoint devices.

• Strong organizational and communication skills.

• Ability to prioritize tasks and handle multiple requests at once.

• Experience with ticketing systems and remote support tools is preferred.

• Background in healthcare or medical billing environments is preferred.

• Familiarity with HIPAA-compliant environments is preferred.

• Exposure to platforms such as Microsoft Entra ID, Intune, Huntress, ScreenConnect, or similar is preferred.

• CompTIA A+, Network+, or equivalent certifications are preferred.

🏝️ Benefits

• Work-from-home arrangement.

• Support and funding for continuing education.

• Charitable donation matching.

• Remote happy hours.

• Book club.

• Fun team activities.

• Culture that promotes work-life balance.