Technical Support Specialist

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Act as the primary contact for product-related technical inquiries throughout Latin America

• Diagnose issues and provide prompt corrective actions and solutions for Hygiena sales personnel, customers, and distributors

• Educate new customers, distributors, and technicians on the effective use of the Hygiena product line

• Enhance support resources to ensure customer satisfaction and drive profitable sales

• Oversee an annual operating budget

• Collaborate with Territory Sales Managers to create and implement an annual accelerated business growth strategy

• Address new product launches, installations, applications, upgrades, and support for existing customers

• Extract and analyze data to navigate technical challenges, secure new business, and track competitors along with trends in the food and beverage industry

• Modify strategies and market approaches to increase market share

• Work together with the Business Unit Manager, Technical Support Manager, Marketing, Tech Service, Applications, and R&D teams to address customer issues

• Mentor, support, and shadow fellow Technical Support Specialists and Territory Sales Managers as required

• Represent Hygiena at pertinent industry associations as a speaker, panelist, poster author, or member of technical working groups

• Manage daily operations within the MS 365 CRM platform for the territory

⛳️ Requirements

• Bachelor’s degree in life sciences (biology, microbiology, chemistry, food microbiology) or a related field, or equivalent education and work experience

• 2–6 years of experience in a B2B sales or technical support position

• Practical knowledge of and experience with PCR, Real-Time PCR, ribotyping, and molecular systems

• Proficient in Microsoft Windows and Office (Outlook, Word, Excel, PowerPoint)

• Skilled in using MS 365 CRM

• Familiarity with WebEx or similar web meeting applications

• Intermediate or higher proficiency in English

• Strong verbal and written communication abilities

• Capability and skill to operate and maintain precise scientific instruments

• Competence in performing detailed data analysis and troubleshooting across different product platforms

• Ability to design experiments (DOE)

• Good judgment and independent decision-making skills

• Keen attention to detail

• A collaborative team player who is adaptable and flexible in a dynamic environment

🏝️ Benefits

• Emphasis on teamwork and cross-functional communication as a core value

• Opportunity to participate in global health protection and food safety initiatives

• Career advancement potential within a rapidly expanding company

• Community engagement initiatives supporting local organizations focused on enhancing the lives of children and youth

• Commitment to equal opportunity employment and diversity