Technical Support Specialist

This is a fully remote position, open to applicants in Austria.

📋 Description

• Ensure exceptional customer service, high customer satisfaction, and effective technical support.

• Assist the Corporate IT team in providing top-notch IT support services to users at all Safebet locations.

• Analyze and address technical and operational challenges within incident management and request fulfillment processes.

• Contribute to infrastructure projects focused on the continuous enhancement of tools and services.

• Take responsibility for reported incidents and consistently update on status and progress.

• Analyze, repair, and resolve issues related to hardware, operating systems, and software (Windows, macOS, and mobile devices).

• Manage system outages and oversee data recovery efforts.

• Oversee the internal procurement process for IT support.

• Administer user accounts, groups, passwords, and mailboxes within Active Directory, Exchange Server (Office 365), and other systems.

• Maintain operational documentation, knowledge base articles, and Standard Operating Procedures.

• Further develop and enhance IT service management standards and processes.

⛳️ Requirements

• Minimum of 3 years of experience in an IT support role.

• Strong emphasis on customer service.

• Extensive knowledge of IT service management standards and processes (ITIL).

• Familiarity with Active Directory, email technologies (Office 365 and Exchange Server), and Microsoft Office applications.

• Understanding of endpoint security and disk encryption systems.

• Experience with ITSM applications, such as Jira Service Desk.

• Knowledge of IP addressing, networking, and telephony.

• Basic understanding of Wi-Fi technology, network systems, virtualization, and virtual infrastructures (VMware and Hyper-V).

• Proficiency in German at a minimum B2 level.

• Excellent written and spoken English skills.

• Agile mindset.

• A collaborative team player.

• Keen interest in emerging technologies.

🏝️ Benefits

• Permanent employment contract.

• Opportunities for personal and professional growth.

• A diverse range of opportunities to develop and realize your full potential.

• Involvement in charity initiatives and team events.

• A supportive work environment.

• Flexible remote working model.