Technical Support Specialist

This is a fully remote position, open to applicants in Italy, +1 more country.

📋 Description

• Diagnose the underlying causes of technical problems on JLG, Hinowa, and AUSA machinery, including telehandlers and aerial work platforms.

• Determine the necessary steps to rectify equipment malfunctions.

• Provide support to both internal and external customers through phone, email, face-to-face interactions, or other communication channels.

• Aid in repairs and offer direction on equipment overhauls in the field through the contact center.

• Deliver mentor-level assistance to associate Technical Support Specialists.

• Foster professional relationships with customers and internal teams.

• Disseminate service field bulletins, information notices, and product updates.

• Create and sustain a knowledge database for customer self-service and self-diagnostic assistance.

• Lead, organize, and coordinate training meetings for the team.

• Produce and evaluate system data to inform repair initiatives.

• Engage in New Product Development teams as a service representative and assess engineering change notices.

• Collaborate on ongoing internal and external training initiatives.

⛳️ Requirements

• High School Diploma or equivalent, alongside five (5) or more years of relevant experience in the field.

• A minimum of five (5) years of experience is required.

• Exceptional verbal and written communication skills in English.

• Willingness to travel within Europe.

• An Associate’s degree in the field or a related area is preferred.

• Experience in a contact center or hands-on equipment repair is preferred.

• Familiarity with troubleshooting manufacturing equipment is preferred.

• Strong problem-solving skills are preferred.

• Highly detail-oriented candidates are preferred.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and training.

• Supportive work environment with a focus on work-life balance.