IT Support Specialist, French

This is a fully remote position, open to applicants in Germany.

📋 Description

• Act as the primary contact for customers encountering technical issues

• Offer technical assistance to customers who speak French

• Record and categorize tickets within the ticketing system

• Handle and manage requests in the ServicePortal from Monday to Friday, between 6:00 a.m. and 6:00 p.m., for up to 5 days a week and 8 hours a day

• Forward tickets to the relevant second-level support teams

• Oversee and track tickets in line with Service Level Agreements (SLAs)

⛳️ Requirements

• Background in IT through completed training, a degree in IT, or relevant experience in an IT Service Desk position

• Strong focus on customer service and a service-oriented mindset

• Fast learner with excellent comprehension abilities

• Organized and methodical working style

• Outstanding communication skills with proficiency in both verbal and written expression

• Excellent command of the German language, both written and spoken

• Very good proficiency in English (B2 level), both written and spoken

• Very good proficiency in French (B2 level), both written and spoken

• Capability to effectively support French-speaking customers with clarity and competence

🏝️ Benefits

• Permanent employment available on a full-time or part-time basis

• Generous remote work policy with cutting-edge IT equipment provided

• Location-independent remote work options

• Subsidy for prescription glasses for computer use

• Weekly exercise programs

• Bicycle leasing program

• Regular provision of vitamin supplements

• Support for various sports and fitness activities

• Deutschlandticket available for €35

• Tailored, expert onboarding process

• Feel-good management initiatives

• Complimentary professional development opportunities

• A variety of additional benefits

• Company-sponsored breakfast events

• Celebrations and team-building activities

• High appreciation for employees, along with short communication channels and swift decision-making processes