Technical Support Specialist

This is a fully remote position, open to applicants in Ukraine.

📋 Description

• Deliver technical assistance to partners and team members regarding auction API, conversion tracking, Apply on Jooble, and associated systems.

• Set up, test, enhance, and resolve issues related to click and conversion tracking, including Job benefit/Salary tags Tracking.

• Address Statistics API challenges involving the transmission of advertising campaign data to clients.

• Configure Apply on Jooble placement models, including email applications or ATS integration via API.

• Evaluate support inquiries, pinpoint systemic issues, eliminate root causes, enrich the knowledge base, and train both clients and colleagues.

• Collaborate on a daily basis with Customer Success, Business Development, Product Engineering, Aggregation Quality Engineering, and Analytics teams.

• Occasionally participate in joint calls and communications with B2B clients alongside Customer Success or Business Development.

⛳️ Requirements

• Minimum of 2 years of technical support experience at L2/L3 level.

• Hands-on experience with writing SQL queries.

• Proficiency with REST APIs, Swagger, and Postman at L3 support level.

• Familiarity with GitHub repositories.

• Experience utilizing a ticketing system such as Freshdesk or similar.

• English proficiency at B1 level, both written and spoken.

• Experience leveraging AI tools like Claude Code and Gemini for task automation.

• Background in maintaining technical documentation in Confluence or an equivalent platform.

• Strong discipline in meeting deadlines and accountability for SLA.

• Proactive approach to work.

• Ability to methodically analyze intricate technical issues and determine root causes.

• Exceptional written and verbal communication skills, including the ability to convey technical complexities in simple terms to business users and interact effectively with clients and product teams.

• Experience in B2B environments is a plus.

• Experience with English-speaking clients is an asset.

• Familiarity with conversion collection systems such as Google Tag Manager, Postback, and HTML/JS pixel is advantageous.

• QA experience or practical skills acquired through courses are beneficial.

• Experience with monitoring and logging tools such as Elastic, Kibana, and Grafana is a plus.

• Familiarity with Cursor or other AI code editors is an advantage.

• English proficiency at B2 level, both written and spoken, is a bonus.

🏝️ Benefits

• Fully remote work available for employees located outside of Kyiv.

• Equipment provided to ensure comfort and enhance productivity.

• Flexible start time for the 8-hour workday between 8:00 and 10:00 Kyiv time.

• Fixed budget allocated for personal and professional development.

• Comprehensive medical insurance after three months of employment.

• Financial assistance for medical expenses for colleagues working abroad.

• Compensation for wellbeing-service psychologist consultations or 50% reimbursement for independently chosen specialists.

• 24 working days of paid annual leave.

• 6 additional days for rest and rejuvenation.

• 20 paid sick days.

• 4 days off without the need for medical confirmation.

• 6 fixed additional days off during public holidays.

• Strong professional team with ample opportunities for growth.

• Support for mobilized colleagues through job preservation.