This is a fully remote position, open to applicants in District of Columbia.

• Evaluate customer order data to oversee and monitor the fulfillment of Great Minds’ digital offerings.

• Collaborate with school and district administrators on rostering and integration strategies while addressing technical inquiries.

• Serve as a liaison between school district representatives, Sales, Success, Technical Support and Escalations, Product, and Development teams.

• Convey existing implementation options and solicit requests for future enhancements.

• Detect and report emerging digital errors and issues to avert disruption in digital services.

• Keep abreast of product functionality, capabilities, industry standards, and best practices for user management and interoperability.

• Assess support ticket and/or product usage data, develop visual representations to recognize trends, and propose enhancements.

• At least 1 year of experience in a technical support or account management position within the educational technology sector.

• Knowledge of K-12 rostering, SIS, and LMS solutions.

• Strong writing and communication skills.

• Exceptional critical thinking and problem-solving capabilities.

• Ability to efficiently manage multiple tasks in a dynamic environment.

• Experience with CRM or OMS platforms such as Salesforce is preferred.

• Bachelor's degree is required.

• A cover letter and resume are needed for consideration.

• New hires must successfully complete a background check.

• Must possess legal authorization to work in the United States.

• Sponsorship for employment visa status is not available.

• Comprehensive health, dental, and vision insurance.

• Generous paid time off and holidays.

• Professional development opportunities and support.

• Collaborative and inclusive work environment.

Technical Support Specialist

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