This is a fully remote position, open to applicants in United Arab Emirates (UAE).

• Deliver first-level IT assistance utilizing remote access tools, email, chat, and various communication methods.

• Diagnose and resolve issues related to the Windows operating system, application errors, system performance, and software installations.

• Provide support to users with Microsoft 365 applications such as Outlook, Teams, OneDrive, Word, and Excel.

• Address basic account access inquiries, password resets, and user permission concerns.

• Troubleshoot network issues including connectivity, Wi-Fi, internet, VPN, and fundamental DNS-related problems.

• Assist with issues related to printers, monitors, keyboards, mice, and other peripherals.

• Install, configure, update, and resolve issues with commonly used business applications.

• Facilitate employee onboarding and offboarding in accordance with established IT protocols.

• Accurately document support requests, troubleshooting procedures, and solutions.

• Monitor incoming IT requests to ensure prompt responses and follow-ups.

• Adhere to IT security policies by reporting suspicious emails, potential security threats, and unauthorized access attempts.

• Escalate complex technical challenges that require administrator-level access or advanced troubleshooting capabilities.

• Carry out routine IT checks and administrative duties as assigned.

• Bachelor's degree in Information Technology or a related field.

• Fundamental knowledge of troubleshooting Windows 10/11 and macOS.

• Familiarity with Microsoft 365 applications, including Outlook, Teams, OneDrive, Word, and Excel.

• Understanding of computer hardware, peripherals, and basic networking concepts such as IP addresses, DNS, Wi-Fi, and VPN.

• Strong troubleshooting, analytical, and problem-solving abilities.

• Proficient English communication skills with the ability to assist non-technical users.

• Capability to work independently, handle multiple support requests, and prioritize tasks in a remote environment.

• Stable internet connection and an appropriate work setup for remote support.

• Prior experience in IT Support, Help Desk, Technical Support, or a similar role.

• Experience with remote desktop or technical support tools.

• Basic knowledge of Microsoft Entra ID (Azure AD), Microsoft Intune, or user access management.

• Familiarity with ticketing systems and help-desk platforms.

• Basic understanding of cybersecurity practices and IT security protocols.

• Remote work arrangement

• Reliable internet connection and a suitable work setup for remote support

IT Support Specialist

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