Technical Support Specialist

This is a fully remote position, open to applicants in Germany.

📋 Description

• Act as the initial point of contact for software users and their system administrators.

• Offer telephone-based technical assistance and guidance to dental practices and system administrators concerning software solutions.

• Manage intricate cases as well as standard inquiries.

• Assist with product-specific IT tasks, such as installations, when necessary.

• Recognize needs and knowledge gaps, providing appropriate solutions.

• Record guided support conversations and aid in quality assurance efforts.

• In the future, address customer inquiries via email or chat.

⛳️ Requirements

• Background in telephone-based customer support.

• Completed vocational training in IT, such as IT Specialist certification.

• Proficient knowledge of Microsoft operating systems.

• Familiarity with networking technology.

• Strong understanding of technical interrelationships.

• Preferred: Proficiency in Linux systems.

• Preferred: Proficiency in macOS.

• Preferred: Proficiency in cloud hosting.

• Friendly attitude and patience.

• Willingness to work collaboratively with the team as equal partners.

🏝️ Benefits

• Bike leasing.

• Company pension scheme.

• Permanent, full-time employment.

• Flexible work from home (100% remote) anywhere in Germany.

• Workation: Ability to work from various locations in Europe for up to 183 days per year.

• Modern company culture promoting open communication and a family-like atmosphere.

• Opportunities for independent work.

• Space for creative expression.

• Personal and professional development opportunities.

• Welcoming culture and supportive onboarding with colleagues.

• Corporate benefits.

• Health and wellness programs.

• Car leasing.

• Childcare subsidies.

• Personal accident insurance.

• Tax-free allowances through the benefits app, for example, for meals and fitness.