Technical Support Specialist

This is a fully remote position, open to applicants in Georgia, +3 more countries.

📋 Description

• Deliver prompt technical assistance to internal teams and partners concerning system monitoring and service stability.

• Oversee and utilize Prometheus, Grafana, Loki, and Alertmanager.

• Record, analyze, and categorize incidents in Jira Service Management, escalating issues when necessary.

• Create and maintain small automation tools, such as Python scripts and Telegram/Slack/Jira bots.

• Manage Linux servers, including logs, access control, services, and cron jobs.

• Document recurring problems and solutions in Confluence.

• Collaborate with REST APIs for integration with external systems.

• Engage in a 24/7 shift rotation, which includes nights and weekends.

⛳️ Requirements

• Minimum of 1 year of experience in technical support, operations, or system administration.

• Proficient in the Linux command line interface, including logs, services, file permissions, and networking.

• Familiarity with monitoring and alerting systems.

• Understanding of incident and problem management, such as ITIL or Jira workflows.

• Basic proficiency in Python scripting.

• Experience with Telegram, Slack, or Jira bots is highly advantageous.

• Knowledge of REST APIs.

• Strong written and verbal communication skills in both English and Russian.

• Willingness to work in a shift-based environment, including being on-call.

• Attention to detail, excellent communication abilities, and the capacity to convey complex technical concepts in simple terms.

• Nice to have: Experience in FinTech, acquiring, or payment systems.

• Nice to have: Familiarity with Docker, CI/CD, or centralized logging systems (e.g., ELK, Jaeger).

• Nice to have: Practical contributions to automation or monitoring in production environments.

🏝️ Benefits

• Opportunity to influence the future of fintech solutions within a burgeoning company.

• Collaborative, flat team structure that appreciates your expertise and ideas.

• Continuous learning and development opportunities to further your skills and career advancement.

• Competitive salary and comprehensive benefits package.

• Flexible work arrangements to promote work-life balance.