Technical Support Specialist – 2nd Level

This is a fully remote position, open to applicants in Germany.

📋 Description

• Deliver technical assistance to customers utilizing payment systems through telephone communication.

• Identify and resolve technical challenges faced when using payment systems.

• Create technical solutions as part of the second-level support team.

• Support the onboarding and training of new team members.

⛳️ Requirements

• Proven experience in technical support or customer service, preferably within payment systems or a related field.

• Strong knowledge of hardware and software components.

• Exceptional communication abilities with the skill to convey complex technical concepts clearly.

• Proficiency in German.

• Business-level fluency in English.

🏝️ Benefits

• Permanent full-time position.

• Option to work from home.

• Availability of e-scooters at the workplace.

• Quiet area for focus at the workplace.

• On-site activities and events.

• Digital resources for remote work.

• Collaborations with employee benefits platforms.