Technical Support Specialist – 1st Level

This is a fully remote position, open to applicants in Germany.

📋 Description

• Assist sales partners with technical questions regarding iLOQ software, hardware, applications, and system platforms.

• Diagnose and address technical issues as part of the first-level support team.

• Oversee and document technical problems within the ticketing system.

• Collaborate with Product Development and provide support to second-level support for more intricate challenges.

• Enhance the knowledge base and related support materials.

• Work closely with technical staff, Product Management, and Sales teams.

• Solve technical issues, share knowledge, and ensure an outstanding customer experience.

⛳️ Requirements

• Relevant IT education or a similar technical background, along with a strong grasp of software applications and hardware components.

• Experience in technical support, IT services, or a comparable customer-facing technical position is advantageous.

• Strong analytical and problem-solving abilities.

• Enthusiasm for technology and a genuine desire to assist others.

• Excellent communication skills in German and a good command of English.

• Familiarity with ticketing systems.

• A methodical and proactive work approach.

• Basic understanding of networking concepts such as TCP/IP, DHCP, and WAN is a plus, but not mandatory.

🏝️ Benefits

• Flexible working hours with the option to work from home.

• Comprehensive onboarding and training on products.

• Opportunity to engage with leading smart-access technologies.

• A supportive and diverse team environment.

• Competitive salary and appealing benefits.

• Real opportunities for growth and professional advancement.