Technical Support, Rollout Management

This is a fully remote position, open to applicants in Germany.

📋 Description

• Oversee the implementation of software updates, including timelines, scope, target audiences, dependencies, and maintenance schedules.

• Coordinate rollout activities with Development, Testing, Technical Deployment, Release Management, Operations, Security, and Support teams.

• Gather and monitor status information, test outcomes, and release determinations.

• Manage communications related to timelines, scope, impacts, maintenance schedules, and known limitations.

• Monitor rollout progress and address outstanding tasks.

• Create, maintain, and continuously enhance dashboards, reports, and analyses.

• Aggregate, validate, and prepare data related to rollouts, services, quality, and field operations.

• Develop, agree upon, and consistently review relevant KPIs for update initiatives, service quality, process efficiency, and operational performance.

⛳️ Requirements

• A completed degree, such as in industrial engineering, business administration, business informatics, or a related technical field; alternatively, a comparable qualification.

• Several years of professional experience in project, program, product, or rollout management, preferably in a technical and globally-focused environment.

• Proficient in project management methodologies, with experience in milestone, risk, resource, and stakeholder management.

• Strong knowledge of cross-functional end-to-end processes and the needs of market, service, and country organizations.

• Excellent proficiency in both German and English.

• Solid expertise in data analysis, data preparation, KPI development, and the creation and maintenance of dashboards and reports.

• Skilled in analytics, reporting, and data visualization tools.

• Several years of relevant experience in technical services, remote support, rollout management, or KPI-based performance management, reporting, and dashboard creation.

• Exceptional organizational and analytical abilities, a professional and dependable demeanor, strong decision-making skills, and excellent communication and facilitation capabilities.

🏝️ Benefits

• Competitive total compensation package.

• Additional benefits.

• Health and wellness programs.

• This position may qualify for short-term incentive bonuses.

• Commitment to equal opportunity and nondiscrimination.

• Assistance during the application process, if required.

• Technology-enabled tools may facilitate certain steps of the hiring process; however, all such steps will remain under human oversight.