Technical Support Representative II, Italian, French, English

This is a fully remote position, open to applicants in Romania.

📋 Description

• Deliver first-tier technical support to our global customer base.

• Monitor and address support tickets via the ticketing system.

• Conduct initial troubleshooting and issue assessment.

• Refer complex issues to Tier 2 or Engineering as needed.

• Handle customer communications and provide timely updates in accordance with SLA commitments.

• Offer remote technical assistance to Field Service Engineers operating at customer sites.

⛳️ Requirements

• A minimum of 2 years of experience in technical support, specifically for IoT devices, field hardware, and networking systems.

• Strong understanding of the TCP/IP model, encompassing TCP and UDP.

• Familiarity with static IP and DHCP reservations.

• Knowledge of NTP time synchronization.

• Understanding of MAC-address whitelisting.

• Awareness of Wi-Fi bands, specifically 2.4 GHz and 5 GHz.

• Hands-on experience with gateways, sensors, and routers, including provisioning, asset mapping, field commissioning, and OTA firmware updates.

• Knowledge of SIM lifecycle operations, covering activations, suspensions, expirations, ICCID/IMEI verification, roaming, custom APN authentication, and cellular failover/interface priority settings.

• Proficiency in reading and analyzing RSSI, SNR, RSRP, SINR, and BLE signal metrics.

• Familiarity with cloud services such as AWS, Azure, or GCP.

• Understanding of least-privilege access, bastion hosts, SSO, OAuth, and MFA.

• Basic knowledge of MQTT, HTTPS, WebSockets, Webhooks, and REST APIs.

• Basic familiarity with tools such as Postman, Developer Tools, Wireshark, and observability platforms like Kibana or Groundcover is considered a plus.

• Strong communication skills in Italian, French, and English, both verbal and written.

🏝️ Benefits

• 21 Days Annual Leave Credits.

• Medical benefits.

• Remote Work Allowance of 400 lei gross/month.

• Meal tickets valued at 40 lei per working day.

• Opportunity to experience endless enjoyment, fostering infinite growth.