IT Support Engineer – Junior

This is a fully remote position, open to applicants in Poland.

📋 Description

• Receive and transfer corporate equipment and peripherals for repair in accordance with procurement protocols.

• Maintain and update the corporate equipment inventory, assisting with the procurement process.

• Install and perform initial configuration of Windows and macOS devices for new employees.

• Keep precise records of issued equipment in 1C.

• Prepare and configure devices for corporate utilization.

• Create user accounts in Active Directory, Google Workspace, Jira, and Slack using automated tools/templates.

• Manage office access control systems, including issuing, replacing, updating, and deactivating access cards.

• Troubleshoot application and system software issues on user devices.

• Conduct primary diagnostics of hardware and software problems.

• Install both licensed and free software on corporate devices.

• Provide support for printers and printing services.

• Maintain technical documentation in accordance with IT processes and services.

• Escalate hardware and software issues to service providers when necessary.

• Coordinate with contractors, such as service centers and cartridge refilling services.

• Source equipment that meets corporate standards in both local and global markets.

• Participate in the testing of new IT services, including functional validation and data entry.

• Restore operating systems following employee-device crashes or failures.

• Configure access to banking systems, electronic document signing platforms, and state or specialized portals.

• Provide guidance on selecting and assembling custom PC configurations based on business requirements.

⛳️ Requirements

• Strong knowledge of MS Windows operating systems.

• Understanding of basic antivirus protection principles.

• Familiarity with fundamental security concepts related to MS Windows operating systems.

• At least 1 year of experience working with Windows systems in a corporate setting.

• Proficiency in the Russian language is required.

• English proficiency at a level of B1 or higher.

• Experience with MS Active Directory is a plus.

• Familiarity with Group Policy management is a plus.

• Knowledge of Apple (macOS) and/or Linux systems is a plus.

• Experience with virtualization platforms (VMware, Hyper-V, or equivalents) is a plus.

• Experience using Jira/Confluence is a plus.

• Knowledge of active network equipment (Mikrotik, Ubiquiti, or equivalents) is a plus.

• Scripting experience with PowerShell is a plus.

• Basic administration skills for Windows Server are a plus.

• Practical experience in structured cabling (SC) installation is a plus.

• Skills in IT asset accounting and inventory management are a plus.

🏝️ Benefits

• Private health insurance.

• Sports benefits.

• Comprehensive Mental Health Program.

• Free online English lessons.

• Local language courses.

• Paid time off.

• Maternity leave support.

• Referral program rewards.

• Opportunities for upskilling, internal workshops, and participation in professional conferences and corporate events.