Technical Support Representative II – Spanish, Portuguese, English

This is a fully remote position, open to applicants in Romania.

📋 Description

• Deliver first-level technical support to a worldwide customer base.

• Oversee and address support tickets via the ticketing system.

• Conduct preliminary troubleshooting and issue assessment.

• Refer complicated issues to Tier 2 or Engineering as necessary.

• Handle customer communications and provide timely updates in line with SLA commitments.

• Offer remote technical assistance to Field Service Engineers working at customer sites.

⛳️ Requirements

• Minimum of 2 years' experience in technical support, focusing on IoT devices, field hardware, and networking systems.

• Strong understanding of the TCP/IP model, including TCP/UDP.

• Familiarity with static IP versus DHCP reservations.

• Knowledge of NTP time synchronization.

• Understanding of MAC-address whitelisting.

• Knowledge of Wi-Fi frequency bands (2.4 GHz vs. 5 GHz).

• Hands-on experience with gateways, sensors, and routers, including provisioning, asset mapping, field commissioning, and over-the-air firmware updates.

• Comprehension of SIM lifecycle operations, including activations, suspensions, expirations, ICCID/IMEI verification, roaming, custom APN authentication, and cellular failover/interface priority settings.

• Capability to read and interpret RSSI, SNR, RSRP, SINR, and BLE signal metrics.

• Familiarity with cloud services such as AWS, Azure, or GCP.

• Understanding of least-privilege access, bastion hosts, single sign-on (SSO), OAuth, and multi-factor authentication (MFA).

• Basic knowledge of MQTT, HTTPS, WebSockets, Webhooks, and REST APIs.

• Basic familiarity with Postman, Developer Tools, Wireshark, and observability platforms such as Kibana or Groundcover is advantageous.

• Proficient communication skills in Spanish, Portuguese, and English, both verbal and written.

• Bring Your Own Device (BYOD) policy.

🏝️ Benefits

• 21 Days of Annual Leave Credits.

• Medical coverage.

• Remote Work Allowance (400 lei gross/month).

• Meal tickets (40 lei/working day).

• Experience endless fun for unlimited growth.