Bilingual Technical Support Representative II, Spanish, English

This is a fully remote position, open to applicants in Romania.

📋 Description

• Deliver first-level technical assistance to our international customer base

• Track and address support requests through the ticketing system

• Conduct preliminary troubleshooting and issue evaluation

• Forward intricate problems to Tier 2 or Engineering as necessary

• Oversee customer communication and guarantee prompt updates in line with SLA commitments

• Provide remote technical assistance to Field Service Engineers operating at customer sites

⛳️ Requirements

• Minimum of 2 years' experience in technical support, particularly with IoT devices, field hardware, and networking systems

• Strong understanding of the TCP/IP model, differences between Static IP and DHCP reservations, NTP time synchronization, MAC-address whitelisting, and the distinction between Wi-Fi bands (2.4 GHz vs. 5 GHz)

• Hands-on experience with Gateways, Sensors, and Routers, encompassing provisioning, asset mapping, field commissioning, and Over-The-Air (OTA) firmware updates

• Knowledge of SIM lifecycle processes, including activations, suspensions, expiration, ICCID/IMEI verification, roaming, custom APN authentication, and cellular failover/interface priority settings

• Capability to interpret and analyze RSSI, SNR, RSRP, SINR, and BLE signal metrics

• Acquainted with cloud platforms (AWS, Azure, or GCP), least-privilege access principles, secure remote access through bastion hosts, and identity protocols (SSO, OAuth, MFA)

• Basic familiarity with MQTT, HTTPS, WebSockets, Webhooks, and REST APIs

• Introductory knowledge of Postman, Developer tools, Wireshark, and observability platforms such as Kibana, Groundcover, or similar troubleshooting tools is advantageous

• Proficient in both Spanish and English communication skills, written and verbal

🏝️ Benefits

• 21 Days of Annual Leave Credits

• Medical coverage

• Remote Work Allowance (400 lei gross/month)

• Meal tickets (40 lei/working day)

• Bring Your Own Device (BYOD)

• Opportunities for limitless enjoyment and growth