Technical Support Representative – In-Store

This is a fully remote position, open to applicants in Australia.

📋 Description

• Assist customers through email, phone, and chat channels, ensuring timely responses to inquiries and issue resolution.

• Offer strategic and tailored platform setups that align with customer objectives.

• Develop and sustain a thorough understanding of the SevenRooms platform and the specific needs of each client.

• Record resolutions and document the steps taken during client interactions.

• Assess and prioritize support requests according to their severity and the impact on customers.

• Utilize both internal and external systems to log, monitor, and access pertinent data.

• Diagnose issues, educate on product functionality, and assist hospitality operators in optimizing their return on investment.

• Contribute to a fast, reliable, and efficient 24/7 operational environment.

⛳️ Requirements

• Must be available for at least one weekend day.

• Excellent written and verbal communication skills.

• A positive, collaborative attitude with the ability to excel in team settings.

• Capacity to manage multiple tasks in a dynamic startup environment while demonstrating strong follow-through.

• Proven track record of establishing strong, trustworthy relationships with clients.

• Exceptional customer service skills, blending empathy with effective solutions.

• Analytical and resourceful mindset, equipped with sharp problem-solving abilities.

• Technical inclination and a keen interest in hospitality technology.

• Familiarity with Zendesk, Jira, Salesforce, or similar platforms.

• At least 1 year of experience in a high-impact, customer-facing support or strategic account role, preferably in B2B, SaaS, or hospitality sectors.

🏝️ Benefits

• Comprehensive benefits and perks.

• Employee support focused on happiness, health, and overall well-being.

• Full-time hourly shifts.