Technical Support Representative

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Deliver fundamental technical support to customers facing issues with products or services.

• Diagnose and resolve technical problems, offering prompt and effective solutions.

• Clearly articulate technical solutions to customers without a technical background.

• Ensure precise ticket triaging for efficient issue management.

• Follow up with customers to verify resolution of issues and offer further assistance.

• Elevate complex problems to senior team members when necessary.

• Record customer interactions and technical issues within a CRM system.

• Provide outstanding customer service to foster customer satisfaction and loyalty.

• Comply with company policies and procedures.

• Achieve or surpass performance targets related to key performance indicators (KPIs).

• Continuously enhance knowledge of products, services, and processes through training and ongoing learning modules.

• Work collaboratively with other departments to address customer concerns.

• Maintain a positive, empathetic, and professional demeanor towards customers and colleagues.

⛳️ Requirements

• A minimum of 6 months experience in a technical support position or a similar role is preferred.

• Strong verbal and written communication skills.

• Capability to convey technical information to a non-technical audience.

• Strong critical thinking abilities.

• Proficient in utilizing computer applications and software.

• Experience with a CRM system is preferred.

🏝️ Benefits

• Company-provided work-at-home equipment.

• Competitive salary.

• Government-mandated benefits.

• Opportunities for skills training and personal as well as professional growth.

• Experience endless enjoyment to facilitate infinite growth.