Technical Support IT – Contract

This is a fully remote position, open to applicants in Canada.

📋 Description

• Provide dependable, human-centric support to all Workleap employees.

• Manage access and SaaS tools to ensure that new hires are equipped from day one while maintaining secure access.

• Oversee the device fleet through processes like rotation, deployment, and inventory management.

• Document and organize team knowledge to minimize repetitive inquiries.

• Utilize AI tools such as Claude, Slack automations, and other skills to expedite request resolutions.

• Propel process and tool enhancements to boost team efficiency and improve user experience.

• Collaborate on incident responses and special projects.

• Assist in the implementation of One Login and the automation of request coordination.

⛳️ Requirements

• Proficiency in both French and English, in spoken and written forms.

• Strong background in first- and second-line IT support.

• Excellent service orientation and communication skills.

• Familiarity with Microsoft 365 / Entra ID environments.

• Experience with access management and SaaS tools, including SSO, MDM, and ticketing systems.

• Knowledge of device fleet management for both Windows and macOS platforms.

• Ability to document, organize, and automate repetitive tasks.

• Comfort with daily use of AI technologies, including Claude, virtual assistants, and automations.

• Bonus: experience with Jamf, Jira / Jira Assets, Slack, PowerShell, Python, or no-code automation tools.

🏝️ Benefits

• Family health insurance.

• Telemedicine services.

• Annual wellness budget.

• Flexible vacation policy.

• Remote work options with access to the Montreal office.

• Biannual in-person gatherings.

• Access to Claude for all employees.