Data Center – L3 Support Engineer

This is a fully remote position, open to applicants in Singapore.

📋 Description

• Lead in-depth root cause analysis for GPU failures, firmware challenges, Linux-level faults, and interactions between hardware and software.

• Identify recurring issues across multiple sites and translate findings into sustainable solutions.

• Take ownership of technical workstreams during high-severity incidents.

• Assemble evidence packs and facilitate escalations with ODM and R&D teams.

• Advocate for resolutions at the firmware, component, and platform levels.

• Monitor outcomes and ensure that knowledge is effectively communicated back to operations.

• Assist in the validation and deployment of firmware updates, which includes risk assessment, staging, and rollback strategies.

• Aid in the operationalization of platform standards throughout datacenters.

• Develop scalable runbooks, troubleshooting guides, and error catalogs.

• Transform investigations into playbooks that enhance the capabilities of L1/L2 teams.

• Travel to datacenters for complex troubleshooting tasks, new platform readiness assessments, or incident containment efforts.

⛳️ Requirements

• Extensive hands-on experience with datacenter servers and advanced Linux troubleshooting skills.

• Proficient in diagnosing issues across hardware, BIOS/BMC firmware, and Linux, including logs, drivers, storage fundamentals, and performance triage.

• Experience in structured incident response and effective communication under pressure.

• Proven track record of driving evidence-based escalations with vendors and R&D teams.

• Proficiency in English, both written and spoken.

• Candidates must be authorized to work in the country they are applying to and must provide proof of employment eligibility as a condition of hire.

• Bonus: Strong knowledge of GPU server platforms and related tools, such as nvidia-smi, dcgmi, and Linux log correlation.

• Bonus: Familiarity with ipmitool and Redfish workflows, firmware lifecycle management, and staged rollouts.

• Bonus: Basic skills in Bash and Python scripting for log collection, automation of triage processes, and simple reliability analysis.

• Bonus: Exposure to OCP-based platforms and ODM manufacturing environments.

• Bonus: Experience in supporting enterprise bare metal customers under contractual SLAs.

🏝️ Benefits

• Competitive compensation package.

• Opportunities for career advancement and learning.

• Flexibility and a sense of ownership in your work.

• A collaborative and innovative organizational culture.

• The chance to contribute to significant AI projects.

• An international work environment with talented teams.