Senior Epic Development – Support Engineer

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Oversee a team of Epic production support analysts.

• Monitor, triage, and report on designated production support queues across various business units.

• Ensure that SLAs are fulfilled and that tickets are addressed promptly and effectively.

• Collaborate with the help desk to review and update knowledge articles.

• Report on the status of production support queues while proactively identifying trends and resolution strategies.

• Construct and sustain Epic environments.

• Lead discovery discussions and provide estimates of effort.

• Facilitate design sessions with business leaders and analysts.

• Develop and execute EHR use cases.

• Identify business and functional requirements, translating them into technical specifications in coordination with IT resources.

• Direct documentation efforts during discovery and implementation phases.

• Ensure that requirements and future-state workflows are well defined.

• Collaborate with project managers to identify tasks and associated estimates.

• Assist with vendor upgrades, system modifications, and environment maintenance procedures.

• Work alongside providers, project managers, technical staff, subject matter experts, business stakeholders, and vendor representatives to document requirements, specifications, and testing attributes and outcomes.

• Analyze current processes and partner with clinical business and reporting users to develop future processes.

• Identify and document process and data discrepancies.

• Create and complete use cases, business requirements, technical specifications, scope documents, gap analyses, and impact assessments.

⛳️ Requirements

• A minimum of five (5) years of relevant experience.

• EpicCare Ambulatory certification.

• Extensive experience in configuring, designing, and supporting an Epic solution.

• Previous experience in application configuration.

• Familiarity with test planning and execution.

• Experience in developing test cases.

• Proven ability to meet project quality standards.

• Experience working on large-scale projects.

• Strong knowledge of clinical applications.

• Understanding of the healthcare IT landscape.

• Knowledge of configurable applications and monitoring practices.

• Strong analytical and problem-solving skills.

• Excellent interpersonal skills.

• Ability to facilitate communication between technical and non-technical project staff and clients.

🏝️ Benefits

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Paid time off.

• Retirement savings options.

• Wellness programs.

• Additional resources to support physical, emotional, and financial well-being.

• CVS Health bonus, commission, or short-term incentive program in addition to base salary.