Soporte Técnico – Support Engineer, Help Desk L1-L2

This is a fully remote position, open to applicants in Bolivia.

📋 Description

• Provide Level 1 and Level 2 technical support to end-users

• Diagnose and resolve issues related to hardware, software, and connectivity

• Manage requests and incidents using ticketing tools

• Document solutions and procedures

• Escalate complex cases when necessary

• Ensure an outstanding support experience for users

⛳️ Requirements

• At least 18 months of experience in technical support, Service Desk, or Help Desk

• Knowledge in supporting end-users

• Proficiency in Windows operating systems

• Familiarity with Microsoft 365

• Experience in software installation and configuration

• Knowledge in diagnosing and troubleshooting hardware and software issues

• Understanding of network connectivity and VPN

• Familiarity with remote access tools

• Knowledge in ticket and incident management

• Conversational and intermediate-advanced level of English (essential)

• A committed and responsible individual, customer service-oriented, proactive, and organized

• Ability to work independently

• Focused on problem-solving

• Reside in Bolivia

🏝️ Benefits

• Opportunities for professional development and training

• Competitive salary and performance-based incentives

• Flexible working hours and the possibility of remote work