Technical Analyst I, Legal & Compliance Technology

This is a fully remote position, open to applicants in California, +2 more states.

📋 Description

• Deliver Tier 2 and Tier 3 functional and technical assistance for the Legal Solutions application suite.

• Manage and resolve service requests via ServiceNow and established support channels.

• Conduct recurring application administration and data maintenance, which includes updating user access, cleaning up documents, and performing scheduled data uploads.

• Support legal reporting and governance concerning sensitive data within the Legal department.

• Assist in application improvements, configuration adjustments, and customizations.

• Coordinate and confirm application modifications with Legal, IT, and external vendors.

• Aid in the onboarding of applications and the rollout of new systems and features.

• Collaborate with software vendors to assess solutions and troubleshoot problems.

• Assist with quarterly security reporting and conduct periodic audits of access and permissions.

• Perform regular audits of legal matter data, including reviews of Legal Tracker billing and approval workflows.

• Maintain application records, document audit results, and communicate findings and corrections to Legal leadership.

• Translate business and project requirements into actionable tasks.

• Manage daily project activities, timelines, task tracking, risks, and status updates.

• Facilitate working sessions, application testing, user acceptance testing (UAT), defect tracking, and stakeholder follow-up.

• Contribute to operational roadmaps and identify opportunities for enhancements.

• Promote process improvements, scalable solutions, and the automation of manual tasks.

• Support testing, implementation, rollout, and post-release maintenance of legal workflows and technology solutions.

• Develop and provide end-user training.

• Create and maintain application documentation, runbooks, and standard operating procedures (SOPs).

• Cross-train team members and provide backup support for ongoing operational processes.

⛳️ Requirements

• Bachelor's degree with a minimum of three years of relevant experience, or five or more years of equivalent experience supporting an in-house legal department.

• Knowledge of legal technology applications such as Thomson Reuters Legal Tracker, iManage, Diligent Entities, NAVEX EthicsPoint, or similar platforms.

• Experience with legal or HR reporting and managing highly sensitive and confidential data.

• Desirable experience in technical product management, application administration, or application ownership.

• Strong organizational abilities and attention to detail.

• Preference for candidates with project coordination experience.

• Proficient in Microsoft Office 365, especially Excel, and ServiceNow.

• Preferred experience with reporting and data visualization tools such as Power BI or Cognos.

• Familiarity with GitHub is an advantage.

• Working knowledge of Agile methodologies.

• Preferred familiarity with AI capabilities and emerging technologies.

• Experience with Claude Code or AWS AgentCore is advantageous.

• No formal certifications are mandatory.

• Relevant certifications such as ITIL, PMP, or Thomson Reuters Legal Tracker Professional Administrator are considered a plus.

• Ability to operate computer equipment, and perform tasks such as speaking, hearing, bending, stooping, reaching, lifting, and moving or carrying up to 25 lbs.

• Finger dexterity is essential.

🏝️ Benefits

• Medical, Dental, and Vision coverage.

• 401(k) Retirement Plan with a $1 for $1 Company Match up to 5%.

• Paid Parental Leave.

• Associate Assistance Plan.

• Education Assistance Program.

• Adoption Assistance of up to $30,000.

• Up to three weeks of vacation annually starting from the date of hire.

• Policies for Holiday, Sick Leave, and Personal Days.

• New Hire Referral Bonus Program.

• Home Purchase Discounts.

• Everyone’s Included Day.

• Potential eligibility for bonuses.

• Potential eligibility for commissions.