Technical Support Engineer, L2

This is a fully remote position, open to applicants in Georgia, +3 more countries.

📋 Description

• Offer second-level technical assistance by coordinating, assessing, troubleshooting, and resolving customer-reported issues.

• Collaborate with both customer technical teams and internal teams.

• Evaluate the technical performance and reliability of products, systems, and services based on customer inquiries.

• Manage customer communication and provide feedback in accordance with quality standards, customer satisfaction criteria, and SLAs.

• Maintain both internal and external knowledge bases that include Virtuozzo products and troubleshooting procedures.

• Enhance advanced Linux knowledge with guidance from trainers and seasoned support engineers.

• Understand how Linux-based infrastructure is utilized by service providers and enterprises globally.

• Engage directly with global customers to develop technical communication and problem-solving capabilities.

• Provide insights that assist Engineering teams in enhancing Virtuozzo products.

⛳️ Requirements

• A strong desire to advance as an IT professional, particularly in developing advanced Linux skills.

• A solid understanding of operating system architecture and Linux configuration.

• Experience in installing, configuring, upgrading, and maintaining Linux operating systems.

• Familiarity with configuring networking and network services within Linux environments.

• Proficiency in utilizing Linux troubleshooting and monitoring tools.

• Upper-intermediate English proficiency or higher.

• Excellent communication and interpersonal abilities.

• Capability to remain composed and focused while diagnosing and resolving technical issues.

• Experience with Docker, Kubernetes, or OpenStack is a plus.

• Red Hat or LPI certification is considered a significant advantage.

🏝️ Benefits

• Remote working model.

• B2B contracting through an independent contractor arrangement.

• Training budget.

• Support for certification.

• Mentorship opportunities.

• Career advancement prospects.

• Recognition programs.

• Referral bonuses.

• Technical presentations.

• Various learning activities.

• An inclusive, multicultural environment.

• Opportunity to impact global customer satisfaction and contribute to product enhancement.