Technical Support Engineer II

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Deliver technical support to customers and partners following a sale.

• Evaluate and document customer-reported issues.

• Develop and communicate strategies for resolving issues.

• Collect essential information and resources.

• Examine and replicate case scenarios.

• Provide clear responses to customers and document corrective measures.

• Engage in a shared rotating on-call schedule, which may include evenings, weekends, and holidays.

• Report directly to the manager of the Technical Support team.

⛳️ Requirements

• 1-2 years of relevant professional experience as a technical support agent or in a similar role.

• Comprehensive knowledge and experience in IT and system administration.

• Familiarity with networking, data transport, and encryption.

• Understanding of cloud infrastructure, machine, network, and service virtualization.

• Awareness of security principles and methodologies.

• Proficiency in relational databases and the SQL language.

• Excellent written and verbal communication skills in English.

• Capability to work within diverse, international customer and team settings.

• Highly organized and methodical, with a keen attention to detail.

• Candidates must undergo a thorough criminal background check, education verification, and employment verification upon conditional offer.

• Previous or current security clearance is advantageous.

• Experience with .NET applications is a bonus.

• The ability to convey technical concepts in multiple languages is a plus.

🏝️ Benefits

• Meaningful bonus program.

• Healthcare insurance.

• Pension/retirement matching.

• Comprehensive life insurance.

• Employee assistance program.

• Time off plans.

• Paid company holidays.

• Meaningful work.

• Culture of innovation.

• Excellent career progression opportunities.

• Participation in a shared rotating on-call schedule to support production issues and escalations.