Senior Product Management Support Analyst

This is a fully remote position, open to applicants in South Carolina.

📋 Description

• Investigate and resolve complex and highly escalated loan-level issues within the Valon Operating System.

• Document outcomes and promote process enhancements through controls, workflows, and system upgrades.

• Evaluate and record business processes, servicing system configurations, training protocols, and standard operating procedures.

• Participate as a member of a specialized team to address loan-level escalations.

• Serve as a liaison between Valon Operating System partners, business teams, and client relations to address issues and pinpoint gaps.

• Facilitate testing, implementation, or transition of new processes.

• Monitor tasks until completion.

• Conduct evaluations of business processes and interview both internal and external customers.

• Identify issues, outline business process requirements, explore alternatives, develop and test solutions, and implement those solutions.

• Generate reports and research, analyze, and integrate data to identify and monitor trends.

• Adjust project/process direction and communicate essential information to management and business partners.

• Perform additional duties as required.

⛳️ Requirements

• Bachelor’s degree or an equivalent combination of education and experience.

• Generally, 4–8 years of relevant loan servicing experience.

• Exceptional organizational skills with the capability to manage multiple priorities.

• Strong verbal and written communication skills.

• Proficient analytical skills.

• Ability to comprehend how new technology operates.

• Extensive knowledge in various aspects of loan servicing.

• Solid business acumen.

• Experience with the Valon Operating System is preferred.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• 401k.

• PTO/paid sick leave.

• Employee stock purchase plan.

• Inclusive, people-first workplace culture.

• Equal opportunity employer.