ALM Support Engineer

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Assist in the enhancement and support of Application Lifecycle Management (ALM) platforms and engineering tools.

• Manage, configure, maintain, and provide support for Jira and associated Atlassian tools, encompassing projects, workflows, issue types, permissions, notifications, dashboards, screens, and custom fields.

• Create and sustain automation, scripts, and utilities for administrative tasks, support activities, and ALM processes.

• Provide support for IBM DOORS Next Generation (DNG) and IBM Engineering Test Management (ETM) in terms of requirements and test management.

• Assist in requirements management, traceability, change management, test management, release management, and reporting processes.

• Facilitate integrations among Jira, Confluence, GitHub Enterprise, Bitbucket, Jenkins, Git, IBM DNG, ETM, and various other engineering tools.

• Diagnose and resolve application, integration, authentication, and performance issues.

• Partner with engineering stakeholders to convert requirements into tool configurations and automation solutions.

• Offer user support and training, maintain documentation, and assess new capabilities to enhance ALM processes.

⛳️ Requirements

• Bachelor’s Degree in Engineering.

• Conversational proficiency in English.

• Extensive experience with Jira administration, configuration, workflows, permissions, and automation.

• Familiarity with IBM DOORS Next Generation (DNG), IBM Engineering Test Management (ETM), requirements management, traceability, change management, and test management.

• Practical experience with Jira Automation, ScriptRunner, Groovy, JQL, REST APIs, JSON, and scripting/programming in languages such as Python, PowerShell, JavaScript, Java, Groovy, or similar.

• Working knowledge of GitHub Enterprise, Bitbucket, Jenkins, Confluence, Git, CI/CD environments, engineering tool integrations, APIs, authentication, and client-server environments.

• Experience in troubleshooting, testing, upgrading, and supporting enterprise engineering applications.

• Strong problem-solving, communication, documentation, and customer support skills.

🏝️ Benefits

• Access to continuous learning opportunities through internal academies, certifications, and mentorship.

• Award-winning career acceleration programs.

• Engage in meaningful projects that leverage technology to address real-world challenges.

• Participate in active employee networks that promote diversity, equity, and inclusion, such as OutFront, CapAbility, or Women@Capgemini.