Bilingual Systems Support Engineer, Spanish – Weekend Shift

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Deliver technical assistance to clients through phone, email, and online inquiries.

• Advocate for customers by tracking, prioritizing, resolving, and integrating serviceability and product quality concerns into the product release process.

• Aid customers in the installation and deployment of Keeper’s software solutions.

• Monitor and track support cases to guarantee timely resolutions and follow-ups.

• Identify, document, and resolve customer inquiries and product-related issues.

• Elevate critical customer situations to management and engineering specialists.

• Convey technical challenges and solutions to engineering, QA, sales, support teams, and customers.

⛳️ Requirements

• Over 5 years of experience in IT Management and System Administration.

• Practical experience with Mac OS X, Windows, and Linux administration and troubleshooting.

• Familiarity with Single Sign-On (SSO) environments.

• Experience in setting up and configuring Active Directory.

• Advanced understanding of Firewalls, AD environments, DNS Servers, Authentication protocols, and LDAP.

• Proficient in Linux Shell and PowerShell.

• Comprehensive knowledge of prem/cloud/hybrid environments.

• Bilingual in English and Spanish, with strong written and verbal communication skills.

• Basic knowledge of Python.

• Bachelor’s Degree or equivalent experience (preferred).

• Experience in working with and troubleshooting identity access management solutions, including PAM (privileged access management) (preferred).

🏝️ Benefits

• Medical, Dental & Vision (Including domestic partnerships).

• Employer-paid Life Insurance & Employee/Spouse/Child Supplemental life.

• Optional Short/Long Term Disability Insurance.

• 401k (Roth/Traditional).

• A generous PTO plan that recognizes your dedication and tenure (including paid Bereavement/Jury Duty, etc.).

• Competitive annual bonuses above market standards.