Technical Support Engineer II

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Deliver post-sale technical assistance to clients and partners.

• Evaluate and document customer issues reported.

• Develop and communicate plans for resolution.

• Collect necessary information and resources.

• Investigate and replicate case scenarios.

• Provide clear responses to customers and document corrective measures.

• Engage in a shared on-call rotation for production issues and escalations.

• Report directly to the Technical Support team manager.

⛳️ Requirements

• 1-2 years of relevant professional experience as a technical support agent or in a comparable role.

• Comprehensive understanding of IT and system administration.

• Familiarity with networking, data transport, and encryption.

• Knowledge of cloud infrastructure, machine, network, and services virtualization.

• Understanding of security concepts and methodologies.

• Proficiency in relational databases and SQL.

• Experience with .NET applications is a plus.

• Strong troubleshooting and problem-solving abilities.

• Excellent written and verbal communication skills in English.

• Capacity to work in diverse, international customer and team environments.

• Ability to convey technical concepts in multiple languages is advantageous.

• Dependable, self-driven, and trustworthy.

• Organized and methodical with exceptional attention to detail.

• Prior or current security clearance is an asset.

• Willingness to participate in a shared on-call rotation, including evenings, weekends, and holidays.

• Successful completion of criminal background check, education verification, and employment verification.

🏝️ Benefits

• Meaningful bonus program.

• Healthcare insurance.

• Pension/retirement matching.

• Comprehensive life insurance.

• Employee assistance program.

• Time off plans.

• Paid company holidays.

• Career advancement opportunities.

• Remote work arrangement.