Technical Support Engineer – IASM

This is a fully remote position, open to applicants in Egypt, +1 more country.

📋 Description

• Deliver technical assistance through phone calls, email, and ticketing platforms

• Effectively communicate with clients to resolve their concerns

• Analyze and troubleshoot issues related to applications, databases, and infrastructure

• Execute SQL queries and scripts for the purpose of data analysis

• Utilize SQL Profiler to identify and diagnose performance-related problems

• Manage database scripts and address index-related troubleshooting

• Resolve issues related to the Windows operating system, including third-party driver complications

• Analyze logs with the Event Viewer tool

• Oversee Windows services through services.msc

• Grasp server concepts and the different types of servers

• Create and maintain Active Directory accounts

• Carry out password resets and unlock accounts as necessary

• Document issues encountered and their corresponding resolutions

⛳️ Requirements

• A minimum of 3 years of experience in Technical Support or Application Support

• Proficient in SQL, including query writing and usage of SQL Profiler

• Solid understanding of databases, scripts, and indexes

• Practical experience in troubleshooting Windows operating systems

• Familiarity with Active Directory administration

• Exceptional verbal and written communication abilities

• Comfortable engaging with customers over the phone

• Availability to work night shifts with rotational schedules between 8:30 AM and 8:30 PM

🏝️ Benefits

• Employees have the option to work remotely