Technical Support Engineer, EMEA – Weekend Coverage

This is a fully remote position, open to applicants in Europe.

📋 Description

• Assist in resolving customer application issues by addressing bugs, providing architectural guidance, and facilitating integrations.

• Enhance the core platform or AI agent following the resolution of customer problems.

• Maintain both public and internal knowledge-base documentation, which includes documenting known issues.

• Develop automations to optimize the support workflow.

• Serve as the primary point of contact for platform incidents during business hours.

• Oversee public status updates and manage communication with customers.

• Support key customers in successfully developing and scaling their applications.

⛳️ Requirements

• Strong background in TypeScript and React.

• Knowledge of modern web application fundamentals, including HTTP, APIs, authentication, and databases.

• Demonstrated ability to debug production issues utilizing logs, traces, reproductions, and minimal test cases.

• Strong architectural and systems thinking focused on scalability, reliability, performance, and security fundamentals.

• Excellent written communication skills.

• Previous experience in a customer-facing role such as sales, pre-sales, or customer support.

• Proven history of successfully closing more than 50 tickets per day.

• Residing in Europe, the Middle East, or Africa, and/or readiness to work during GMT+2 hours.

• Availability for weekend coverage from Thursday to Monday, including Saturdays and Sundays.

🏝️ Benefits

• Unlimited budget for AI tokens.

• Flexible vacation policy allowing you to take what you need.

• Comprehensive healthcare, vision, and dental coverage.

• Provision of daily lunches, dinners, and snacks in the office.

• Equity participation.