Senior Payment Operations, Support Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee payment traffic, detect irregularities, and respond swiftly to operational incidents.

• Examine payment conversion rates and reasons for declines across various merchants, payment providers, payment methods, geographical locations, BINs, and issuing banks.

• Investigate intricate payment issues, determine root causes, and formulate actionable recommendations.

• Offer expert operational assistance to merchants.

• Collaborate with payment providers and internal teams to facilitate incident resolution and reduce operational impacts.

• Create analytical reports and evaluate the effectiveness of changes and optimization initiatives implemented.

• Enhance operational processes, monitoring tools, and payment performance metrics.

• Configure and fine-tune payment traffic routing rules to boost transaction success rates and payment efficiency.

⛳️ Requirements

• Background in a Payment Service Provider (PSP), acquiring, or payment processing environment.

• Comprehensive understanding of card processing systems.

• Practical experience with alternative payment methods, including e-wallets and cryptocurrency transactions.

• Hands-on experience in analyzing payment conversion and probing complex payment incidents.

• Proficiency in Excel and/or Google Sheets.

• Familiarity with analytical tools such as Metabase, Power BI, or equivalent platforms.

• Strong analytical and critical thinking capabilities.

• Capacity to independently identify root causes and suggest effective solutions.

• Experience collaborating with payment providers and corporate clients.

• Fluency in both written and spoken English and Russian.

• Preferred: experience in building dashboards and automating analytical reporting.

• Preferred: experience in analyzing payment declines linked to anti-fraud checks and risk limitations.

🏝️ Benefits

• Opportunities for professional growth and advancement.

• Fully remote working setup.

• Competitive salary.