IT Support Analyst

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Address customer-submitted tickets by offering clear, precise, and effective guidance and direction.

• Execute preventive maintenance and corrective actions for Dedalus Healthcare products related to operational processes.

• Offer solutions that enhance the customer’s daily operations.

• Install software and hardware and conduct performance analyses as needed.

• Investigate system issues and defects, applying fixes, workarounds, or other reconciliation methods.

• Provide application training for users while maintaining current knowledge of the system.

• Negotiate satisfactory resolutions for end users across various technical and management levels.

• Create configuration and operations manuals pertaining to Dedalus Healthcare products.

• Respond to inquiries, adjust processes, and rectify operational and system errors to ensure the proper functioning of the contracted scope.

⛳️ Requirements

• Currently enrolled in a degree program in Information Systems, Computer Science, Computer Engineering, Systems Analysis, or a related discipline.

• Exceptional verbal, written, and interpersonal communication abilities.

• Prior experience with Dedalus Healthcare software or similar products, familiarity with hospital workflows, and a demonstrated capacity to learn new technologies.

• Strong computer proficiency, including MS Office and internet-based knowledge management systems.

• Proven organizational and time management capabilities.

• Demonstrated ability to adapt to change and prioritize effectively.

• Excellent customer service skills when engaging with both internal and external customers.

• Comprehensive understanding of technical services operations, product release processes, and the healthcare sector.

• Must be eligible for domestic or international travel as required by the company.

• Must be available to provide customer support at varying hours, including during customers’ operating hours.

• Familiarity with Linux and Windows Server operating systems.

• Understanding of networking.

🏝️ Benefits

• Engaging and fulfilling work experience.

• A culture that fosters learning and innovation.

• Opportunities for collaboration and enhancement of clinical processes.

• An inclusive and diverse work environment.

• Chance to make a significant impact on healthcare delivery.

• Opportunity to work with a multinational team.