Service Support Analyst

This is a fully remote position, open to applicants in Spain.

📋 Description

• Deliver direct assistance to clients by overseeing and resolving assigned cases.

• Guarantee a superior service experience for customers.

• Collaborate with cross-functional teams to ensure timely and effective resolution of cases.

• Extract, analyze, and manage data from various databases.

• Address operational inquiries utilizing transactional data, including SLA adherence, rejection times, and false completions.

• Recognize patterns and anomalies within the data.

• Detect operational discrepancies and implement corrective measures.

• Analyze data to enhance operational indicators and monitoring dashboards.

• Track key KPIs and suggest new performance metrics for ongoing improvement.

⛳️ Requirements

• Located in Europe, preferably Spain.

• Capable of working from 3:00 AM to 12:00 PM Argentina time (ART, UTC-3).

• Proficient in both Spanish and English, in spoken and written forms.

• Strong problem-solving capabilities.

• Ability to operate independently and exercise sound judgment with minimal real-time supervision.

• Excellent analytical skills with a knack for identifying patterns in data.

• Outstanding interpersonal skills and a collaborative approach.

• At least 2 years of experience in similar positions.

• Experience in fintech, payments, or banking operations is advantageous.

• Required knowledge of SQL.

• Required knowledge of Power BI.

• Familiarity with ticket management systems such as Jira.

🏝️ Benefits

• Opportunities for professional growth and development.

• Focus on physical and mental well-being.

• 100% remote work.