Technical Support Engineer

This is a fully remote position, open to applicants in Serbia, +3 more countries.

📋 Description

• Deliver second-level technical assistance by coordinating, assessing, troubleshooting, and resolving customer-reported issues.

• Work in conjunction with customer technical teams as well as internal departments.

• Evaluate the technical performance and reliability of products, systems, and services based on client requests.

• Oversee customer communications and provide feedback in line with quality standards, customer satisfaction criteria, and service level agreements (SLAs).

• Maintain both internal and external knowledge bases that encompass Virtuozzo products and troubleshooting protocols.

• Acquire in-depth knowledge of Linux with guidance from trainers and seasoned support engineers.

• Understand how Linux-based infrastructure is utilized by service providers and enterprises globally.

• Engage directly with international clients and enhance technical communication and problem-solving abilities.

• Offer insights that assist Engineering teams in enhancing Virtuozzo products.

⛳️ Requirements

• Eagerness to advance as an IT professional, particularly in developing advanced Linux skills.

• Comprehension of operating system architecture and Linux configuration.

• Proven experience in installing, configuring, upgrading, and maintaining Linux operating systems.

• Familiarity with configuring networking and network services within Linux environments.

• Proficiency in utilizing Linux troubleshooting and monitoring tools.

• Upper-intermediate or higher level of English proficiency.

• Excellent communication and interpersonal skills.

• Capability to stay composed and focused while diagnosing and resolving technical challenges.

• Experience with Docker, Kubernetes, or OpenStack would be beneficial.

• Holding a Red Hat or LPI certification would be a significant advantage.

🏝️ Benefits

• Remote working model and flexibility in your approach to work.

• Training budget available.

• Support for certification pursuits.

• Access to mentorship.

• Opportunities for career advancement.

• Recognition initiatives in place.

• Referral bonuses offered.

• Technical presentations and discussions.

• Various learning activities.

• An inclusive, multicultural environment.

• Opportunity to collaborate with an international, distributed team.

• Support from trainers and experienced support engineers.

• Direct interaction with global customers.

• B2B independent contractor arrangement available for candidates from Serbia, BiH, Georgia, and N. Macedonia.