Technical Support Engineer

This is a fully remote position, open to applicants in Italy, +1 more country.

📋 Description

• Cultivate local technical expertise in TOMRA RVM products within Singapore.

• Assist with installation, configuration, troubleshooting, and follow-up on technical cases.

• Document faults and manage service desk cases effectively.

• Collaborate with TOMRA R&D teams in China to investigate and rectify technical issues.

• Utilize TRMS backoffice, configuration files, and local parameters for operational support.

• Monitor machine performance and analyze service trends.

• Identify recurring issues and contribute to corrective and preventive enhancements.

• Develop and refine user guides, checklists, training materials, and technical documentation.

• Promote knowledge sharing with technicians, Service Operation Centre users, and other stakeholders.

• Assist in machine deployments, pilot installations, and product introductions.

• Adhere to TOMRA SAFE standards, local HSE regulations, and incident/hazard reporting requirements.

⛳️ Requirements

• Fundamental technical understanding and a strong desire to become a local TOMRA RVM product specialist.

• Inquisitive, hands-on individual comfortable with a structured problem-solving methodology.

• Capability to analyze machine data, service trends, recognition performance, and operational KPIs.

• Willingness to learn new systems, tools, and product knowledge.

• Excellent communication skills with the ability to articulate technical concepts clearly.

• Well-organized, customer-oriented, and safety-aware.

• Proficient in written and spoken English and Mandarin communication.

• Diploma or Bachelor's Degree in Engineering, Mechatronics, Electronics, Mechanical Engineering, or a related field.

• Recent graduates or those with 1 to 2 years of relevant technical, engineering, service, or product support experience are encouraged to apply.

• Experience in technical support, field service, equipment maintenance, industrial automation, or similar industries is a plus.

• Ability to create clear documentation, incident summaries, and operational reports.

🏝️ Benefits

• Comprehensive training, coaching, and practical experience.

• Access to TOMRA training programs.

• Option for remote work.

• Immediate availability for the position.