Technical Support Engineer

This is a fully remote position, open to applicants in India.

📋 Description

• Deliver post-sales break-fix support, consulting, and collaboration with all stakeholders to address technical issues.

• Provide outstanding customer service related to infrastructure design, deployment, testing and verification, and optimization as required.

• Facilitate customer interactions for issue resolution while coordinating internally with Product and Engineering Teams as necessary.

• Develop and sustain expertise in the entire product line and technologies of Nozomi Networks.

• Create knowledge base content where it is lacking and update existing materials to accurately represent solutions.

• Comprehend critical account infrastructure and technical environments.

• Offer premium service for critical accounts.

• Simulate and reproduce customer issues in the lab before escalating them internally.

• Uphold Nozomi Networks Cultural Pillars and mission to safeguard what matters most with transparency and trust.

⛳️ Requirements

• Demonstrated experience in customer-facing positions, such as Technical Support Engineer or Systems Engineer.

• Background in network security within a support, design, consultancy, or operations capacity.

• Comprehensive understanding of Unix Systems, virtualization technologies, scripting, and API integrations.

• Familiarity with common networking, security protocols, and applications.

• In-depth technical experience with the installation, configuration, and operation of security appliances in large, complex environments.

• Strong grasp of information security principles.

• Excellent troubleshooting capabilities.

• Outstanding communication (written and verbal) and presentation skills.

• Solid working proficiency in both written and spoken English.

• Ability to function in environments with stringent confidentiality and data privacy protocols.

• Comfortable working with FreeBSD.

• Knowledge of PostgreSQL.

• Bachelor's Degree (or equivalent) in Computer Engineering (CE), Computer Science (CS), or a comparable education/training/experience.

• Experience in ICS (Industrial Control Systems) security projects.

• Strong expertise in FreeBSD and IDS is highly preferred.

• Experience dealing with escalated domestic and international customers; Technical Support experience is advantageous but not mandatory.

• Expected to be on call on weekends approximately once per quarter.

• A suitable and dedicated home office environment, including reliable power and internet connectivity.

• Successful candidates will undergo background verification checks.

🏝️ Benefits

• Fully remote work position.

• Health & Wellness benefits.

• Financial incentives.

• Work-Life Balance support.

• Unmatched Flexible Time-Off policy.