Technical Support Engineer

This is a fully remote position, open to applicants in Norway.

📋 Description

• Ensure the managed service operates smoothly and without faults

• Assist in the daily operations of Everbridge solutions for customers

• Actively work to prevent issues with the platform

• Conduct training sessions for customers where necessary

• Carry out maintenance for customers' managed services alongside the Manager - Managed Services & Support

• Primarily support customers in Norway

• Manage incidents, analyze, and resolve product issues reported by customers in line with service levels

• Help in developing monitoring capabilities for products and managed-service deployment strategies

• Proactively oversee outstanding incidents for designated customers

• Provide insights to Platform Engineering and Product Management to enhance platform resilience

• Execute software upgrades, installations, configurations, and validations of application software packages in Linux environments

• Diagnose and resolve issues related to managed-service implementations

• Communicate escalated incident and change updates to customers and internal management

• Update Implementation Project Managers and colleagues on key activity progress

⛳️ Requirements

• Proficient in Unix and Linux environments

• Familiarity with IP configuration, VPNs, databases such as Oracle and PostgreSQL, routing, and security

• Required fluency in Norwegian, both spoken and written

• Ideally experienced with mobile telecommunications networks, including 2G, 3G, 4G, and 5G

• Preferred knowledge of Cisco routers and switches

• Preferred understanding of cloud services like Amazon Web Services

• Basic scripting knowledge is preferred

• Linux or Cisco certification is preferred

• Excellent time-management and organizational abilities

• Capable of performing well under pressure

• Experience in supporting business-critical systems

• Ability to ensure proper logging and tracking of issues

🏝️ Benefits

• Competitive salary and performance-based incentives

• Opportunities for professional development and training

• Flexible working hours and a supportive work environment

• Access to the latest technologies and tools