Technical Support Engineer

This is a fully remote position, open to applicants in Germany.

📋 Description

• Deliver enterprise-level technical assistance to customers and partners via Slack, email, and virtual meetings.

• Investigate, diagnose, troubleshoot, and determine solutions for customer challenges.

• Document and disseminate knowledge through Slack, Cribl Curious, team discussions, knowledge-base entries, and articles.

• Reproduce and escalate unresolved issues to the appropriate internal teams.

• Provide timely and precise feedback to customers, set realistic expectations, and document and resolve issues.

• Create and revise reference materials to support surrounding teams.

• Mentor Support Engineers.

• Lead technical success on customer escalations and offer product insights.

• Cultivate a thorough technical understanding of Cribl products.

• Undertake stand-by, on-call, or off-hours responsibilities.

⛳️ Requirements

• A minimum of 2 years of experience with Cribl Products.

• 8 to 15 years of experience supporting distributed, Big-Data solutions.

• Bachelor's degree in Computer Science, a related field, or equivalent professional experience.

• A strong passion for addressing and detailing complex technical issues.

• Expert-level troubleshooting and problem-solving abilities; demonstrated critical thinking skills.

• Exceptional client-facing capabilities.

• Strong written and verbal communication skills.

• Extensive experience with Big Data, Big Data housing solutions, Linux, AWS, Azure, Networking, API, and certificates.

• Some experience with Windows is advantageous.

• Familiarity with Regular Expressions and JavaScript.

• Bonus: Experience with Splunk, Elastic, Kafka, Kinesis, or similar technologies.

• Bonus: Experience with AWS, Azure, GCP, and other cloud platforms.

• Willingness to undertake stand-by, on-call, or off-hours responsibilities.

🏝️ Benefits

• Retirement and pension support.

• Paid holidays.

• Paid time off.

• Support for remote office setup.

• Equity opportunities.

• Wellness and support programs.

• Eligibility for the Cribl Corporate Bonus Program.