Technical Support Engineer

This is a fully remote position, open to applicants in Brazil, +2 more countries.

📋 Description

• Diagnose and resolve intricate platform, infrastructure, and deployment challenges for enterprise clients.

• Deliver technical support pertaining to Kubernetes-based deployments, software, infrastructure, networking, hardware, and configuration concerns.

• Engage directly with customers during technical discussions and troubleshooting sessions.

• Replicate customer environments to identify issues.

• Oversee support tickets.

• Articulate technical discoveries, workarounds, and resolutions clearly.

• Collaborate with Engineering, Sales, and Customer Success teams.

• Escalate complex issues and product defects as necessary.

⛳️ Requirements

• Minimum of 2 years in Technical Support, ideally in Tier 2 / Tier 3 roles.

• Solid hands-on experience with Kubernetes in production settings.

• At least one pertinent Kubernetes or cloud certification, such as CKA, CKAD, CKS, AWS, Azure, or equivalent.

• Strong troubleshooting capabilities across software, infrastructure, networking, and distributed systems.

• Experience interfacing directly with customers in a technical role.

• Capacity to independently probe complex technical problems and work collaboratively with Engineering teams.

• Proficiency with Linux.

• Familiarity with AWS, Azure, or other cloud platforms.

• Practical experience with containers, networking, monitoring, and logging tools.

• Background in supporting enterprise software products.

• Advanced proficiency in English.

• Located in LATAM.

🏝️ Benefits

• Remote, full-time position.

• US$1,000 welcome package for equipment.

• Opportunity to visit BEON.tech headquarters in Buenos Aires.

• Health insurance coverage.

• Access to psychotherapy sessions.

• Paid time off.

• Internet service provided.

• Flexible payment options via crypto, wire transfer, Wise, PayPal, or Payoneer.

• English conversation club and workshops.

• Unlimited access to Udemy, Education IT, and O’Reilly resources.

• AI Tools & Learning Program.

• Co-working spaces available.

• Weekly challenges with quarterly rewards.