IT Support Analyst, Security

This is a fully remote position, open to applicants anywhere in the world.

📋 Description

• Assist in overseeing security tools, including endpoint security and MDM solutions such as Jamf or Intune.

• Support the implementation of security policies and procedures.

• Aid in conducting internal security audits and preparing compliance documentation.

• Monitor system access and help enforce security controls.

• Engage in incident response activities.

• Assist with onboarding and offboarding processes, including account provisioning and workstation setup.

• Provide technical support to remote employees and troubleshoot basic IT and security issues.

• Maintain IT assets and document their configurations.

• Assist with integrations, automations, and basic scripting tasks.

• Collaborate with senior engineers and receive mentorship in IT security, cloud security, and compliance frameworks.

• Contribute to internal security awareness initiatives.

• Complete interviews, a paid work trial, and reference checks as part of the hiring process.

⛳️ Requirements

• 1-3 years of experience in IT or security-related roles (help desk, IT support, sysadmin, security analyst, etc.).

• Basic understanding of cloud platforms (AWS, Google Workspace) and security tools.

• Fundamental knowledge of security and configuration controls for AI tools (e.g., Claude/Claude Code, ChatGPT/Codex).

• Some experience with IT administration, endpoint security, or identity/access management.

• Understanding of security best practices and a desire to learn about SOC 2, ISO 27001, and other compliance frameworks.

• Strong problem-solving abilities and capacity to work within a remote-first team.

• Excellent written and verbal communication skills.

• Nice to have: hands-on experience with MDM solutions such as Jamf or Intune.

• Nice to have: understanding of networking fundamentals including firewalls, VPNs, and DNS.

• Nice to have: certifications such as CompTIA Security+, Google IT Support, or AWS Cloud Practitioner.

• Nice to have: exposure to SIEM, EDR, or vulnerability scanners.

• Nice to have: a passion for cybersecurity and a desire to advance into a more senior role.

🏝️ Benefits

• Meet your teammates at company gatherings around the world 😎.

• Enjoy the flexibility of fully remote work 🌎.

• Take the time you need with flexible time off 🏝.

• 8 weeks of paid leave for primary caregivers.

• 4 weeks of paid leave for secondary caregivers.

• One-time $3,600 baby bonus 💙.

• Up to $500 in equipment support for a home office 🪑.

• Medical insurance 🏥.

• Learning and development opportunities 🧠.

• Monthly stipend for a preferred co-working space 💻.

• Paid work trial of up to 20 hours.