Technical Support Consultant, VPS & Trading

This is a fully remote position, open to applicants in Bulgaria, +5 more countries.

📋 Description

• Provide technical assistance through email and chat platforms.

• Conduct initial troubleshooting for clients using Windows-based VPS environments for trading purposes.

• Cultivate strong and enduring relationships with customers.

• Stay updated with the latest tools and technologies.

• Safeguard sensitive customer information securely.

• Implement customer satisfaction practices.

• Maintain a comprehensive understanding of client solutions and achieve key performance indicators (KPIs).

• Liaise with developers and cross-functional teams.

⛳️ Requirements

• Exceptional English communication abilities (minimum C1 level).

• A minimum of 6 months experience in a technical support position.

• Practical experience with VPS installation and management.

• Background in trading.

• Strong knowledge of Windows Server administration.

• Familiarity with platforms such as TradingView, TradeStation, and NinjaTrader.

• Excellent analytical and research capabilities.

• A positive, proactive, and responsible demeanor.

• Personal computer equipped with at least 8 GB of RAM.

• Reliable internet connection with a minimum download speed of 50 Mbps and upload speed of 40 Mbps.

• Knowledge of CRM systems is advantageous.

• Prior experience in providing support via email and chat is beneficial.

• Familiarity with MetaTrader 4/5 is a plus.

• Experience in assisting clients with hosting, cloud, or trading-related services is a plus.

🏝️ Benefits

• Flexible working hours.

• Opportunity to work fully remotely.

• Inclusive international workplace.

• Salary paid in USD.

• Incentives for referring friends.

• Balance between project responsibilities and personal time.

• Internal health policy.

• Supportive leadership focused on your growth and long-term collaboration.

• Environment conducive to self-development.

• Culture based on trust, with no time-tracking requirements.

• Home office setup.

• Specific benefits and conditions outlined in the engagement agreement; eligibility may differ for independent contractors.