Technical Support Consultant, VPN & Networking

This is a fully remote position, open to applicants in Argentina, +1 more country.

📋 Description

• Support clients in establishing and troubleshooting secure private access solutions.

• Assist in the configuration and troubleshooting of multifactor authentication for VPN and private access solutions.

• Evaluate network traffic to pinpoint bottlenecks and suggest secure performance enhancements.

• Provide recommendations on bandwidth distribution and prioritization for VPN users.

• Examine log files to investigate technical problems and identify underlying causes.

• Offer technical support and troubleshooting assistance across Windows, Linux, macOS, Android, and iOS platforms.

• Work collaboratively with clients and technical teams to resolve issues and ensure a seamless user experience.

⛳️ Requirements

• Strong understanding of networking principles, including IPsec tunnels, DNS, packet tracing, network ports, and firewall operations.

• Familiarity with network infrastructure concepts such as VPNs, routing, split tunneling, and connector-based WireGuard tunnels.

• Basic knowledge of OpenVPN, IKEv2, and WireGuard protocols.

• Proficiency in reading and analyzing log files to troubleshoot technical challenges.

• Comfort with Windows, Linux, macOS, Android, and iOS environments.

• Excellent analytical and research capabilities.

• A positive, proactive, and responsible demeanor.

• Personal computer equipped with a minimum of 8 GB of RAM.

• Reliable internet connection with at least 50 Mbps download and 40 Mbps upload speeds.

• Experience with AWS or Microsoft Azure is advantageous.

• Knowledge of Identity Providers and Single Sign-On solutions, such as Google Workspace and Microsoft Entra ID, is beneficial.

• Experience in customer-facing roles is a plus.

• CV should be submitted in English.

🏝️ Benefits

• Flexible working hours.

• Opportunity to work entirely remotely.

• A welcoming international environment.

• Compensation provided in USD.

• Incentives for referring friends.

• A balance between project responsibilities and personal time.

• Internal health policy.

• Supportive leadership committed to your professional growth and long-term collaboration.

• Conditions conducive to self-development.

• A culture founded on trust, without time-tracking requirements.

• Potential benefits and conditions defined in the engagement agreement; eligibility may vary for independent contractors.