Technical Support Consultant, VPN & Networking

This is a fully remote position, open to applicants in Albania, +2 more countries.

📋 Description

• Assist clients in establishing and resolving issues related to secure private access solutions.

• Aid in the configuration and troubleshooting of multifactor authentication for VPN and private access solutions.

• Evaluate network traffic to pinpoint bottlenecks and suggest secure performance enhancements.

• Provide advice on bandwidth distribution and prioritization for VPN users.

• Review log files to investigate technical challenges and identify root causes.

• Offer technical support and troubleshooting assistance across various operating systems.

• Work collaboratively with clients and technical teams to address issues and ensure a seamless user experience.

⛳️ Requirements

• Proficient in English.

• Strong understanding of networking principles, including IPsec tunnels, DNS, packet tracing, network ports, and firewall operations.

• Familiarity with network infrastructure concepts, including VPNs, routing, split tunneling, and connector-based WireGuard tunnels.

• Basic knowledge of OpenVPN, IKEv2, and WireGuard.

• Capability to read and analyze log files for troubleshooting technical problems.

• Comfortable working with Windows, Linux, macOS, Android, and iOS platforms.

• Excellent analytical thinking and research abilities.

• Positive, proactive, and responsible work attitude.

• Personal computer with a minimum of 8 GB RAM.

• Reliable internet connection with at least 50 Mbps download and 40 Mbps upload speeds.

• Experience with AWS or Microsoft Azure is an advantage.

• Knowledge of IdPs and SSO solutions, such as Google Workspace and Microsoft Entra ID, is a plus.

• Previous customer-facing experience is beneficial.

🏝️ Benefits

• Flexible working hours.

• Full remote work opportunities.

• Inclusive international work environment.

• Compensation provided in USD.

• Incentives for referring friends.

• Balance between project responsibilities and personal time.

• Internal health policy support.

• Engaged leadership focused on your growth and long-term collaboration.

• Environment conducive to self-development.

• Culture founded on trust, without time-tracking requirements.

• Requirements for personal computer and stable internet connection may be supported or defined based on engagement terms; specific benefits and conditions are outlined in the agreement.

• Independent contractors might not qualify for all employee benefits.