Technical Support Consultant, Fluent in French and English

This is a fully remote position, open to applicants in Belgium.

📋 Description

• Deliver technical assistance through phone, email, and chat channels

• Diagnose technical problems and offer step-by-step solutions to customers

• Work collaboratively with different departments to address customer concerns

• Refer complex issues to the suitable team for resolution

• Record customer interactions and inquiries in D365

• Strive for continuous enhancement of customer support processes and protocols

• Keep a comprehensive understanding of product knowledge and stay informed about company updates and changes

⛳️ Requirements

• Proficient communication skills in English and French (minimum C1 level for both spoken and written)

• Minimum of 1 year experience in a customer support position, ideally in technical support, within a fast-paced setting

• Knowledge of CRM systems and basic technical support, including familiarity with APIs, operating systems, and SaaS tools

• Strong analytical and troubleshooting abilities, with a keen attention to detail

• Capability to handle multiple tasks and prioritize efficiently

• Outstanding interpersonal skills and a team-oriented mindset

• Proficiency in conveying technical information to non-technical customers

• Personal computer with a minimum of 8GB RAM

• Reliable internet connection with at least 50 Mbps download and 40 Mbps upload speeds

• CV must be submitted in English

🏝️ Benefits

• Fixed working hours: Monday–Friday, 9 AM–6 PM (GMT+3)

• Option to work entirely remotely

• Diverse international work environment

• Compensation provided in USD

• Incentives for referring friends

• Balance between project demands and personal time, along with an internal health policy

• Supportive leadership focused on your growth and sustained collaboration

• Opportunities for self-development in a nurturing environment

• Trust-based culture without time-tracking requirements

• Requirements for personal computer and stable internet connection may be included in the engagement terms; specific benefits and conditions will be outlined in the agreement

• Independent contractors may not qualify for all employee benefits