Technical Support Consultant, English C1

This is a fully remote position, open to applicants in Morocco, +3 more countries.

📋 Description

• Deliver technical assistance through email and chat platforms.

• Diagnose product-related issues and guide customers through solutions in a step-by-step manner.

• Determine whether problems are related to the bulb, application, connectivity, setup, or user settings.

• Engage with customers by asking questions to accurately identify and diagnose issues.

• Adhere to troubleshooting protocols and apply judgment when standard procedures are insufficient.

• Record customer interactions and document the troubleshooting processes.

• Escalate complex or unresolved technical matters when necessary.

• Ensure a positive, patient, and professional experience for customers.

• Handle multiple conversations while ensuring accuracy and quality.

• Work collaboratively with SupportYourApp, a global provider of Intelligent Support-as-a-Service for technology firms and industry leaders.

⛳️ Requirements

• Exceptional English communication skills (minimum C1 level for both spoken and written forms).

• A minimum of 1 year of experience in a technical customer support capacity.

• Previous experience in video support is advantageous.

• A tech-savvy mindset is essential.

• Strong troubleshooting abilities and effective problem-solving skills.

• Capability to investigate issues and identify efficient solutions.

• Strong critical thinking skills and good common sense.

• A practical and analytical approach to resolving customer challenges.

• Personal computer equipped with at least 8 GB of RAM.

• Reliable internet connection with a minimum speed of 50 Mbps download and 40 Mbps upload.

• Resume must be submitted in English.

🏝️ Benefits

• Flexible working hours.

• Opportunity to work entirely remotely.

• Inclusive international work environment.

• Compensation provided in USD.

• Balance between project responsibilities and personal time.

• Supportive leadership committed to your professional growth.

• Nurturing environment for self-improvement.

• Trust-based culture, with no time-tracking obligations.

• Potential for long-term collaboration.

• Referral bonus offered.