Solutions Architect – Technical Support Engineer

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Act as the technical primary contact for European prospects and clients.

• Define use cases, outline payment flows, and collaborate with EU Sales to design solutions.

• Offer continuous technical assistance following client onboarding.

• Execute technical discovery sessions to clarify business objectives, requirements, risks, and product deficiencies.

• Collaborate with EU Sales on technical strategy from initial discovery to architecture approval.

• Chart payment flows involving merchants, PSPs, processors, acquirers, card networks, wallets, and third-party entities.

• Design solutions leveraging VGS capabilities such as vaulting, card management, Network and Agentic Tokens, Account Updater, 3DS, wallet payments, account validation, and data security.

• Advise clients on payment security, PCI scope minimization, credential portability, multi-processor configurations, resilience, and scalability.

• Create architectural diagrams, proposals, demonstrations, and proofs of concept.

• Assist with RFIs, security evaluations, and architecture reviews.

• Support and mentor EU Sales, Implementation, and Support teams.

• Produce comprehensive implementation handoffs and oversee technical aspects until go-live.

• Act as the escalation point for Support at the solution level.

• Transform customer and market insights into contributions for the product roadmap.

• Develop reusable reference architectures, integration patterns, documentation, and training materials.

• Collaborate with the Solutions team based in the US.

• Handle overflow support tickets during EU business hours when there are no active implementations.

• Replicate issues using cURL and Postman, analyze logs, and trace requests through infrastructure and downstream gateways.

• Identify network issues and address, work around, or escalate problems with actionable bug reports.

• Prepare internal runbooks or public documentation and provide training for customers.

• Aid in communicating incidents and maintenance events affecting EU clients.

⛳️ Requirements

• Over 5 years of experience in technical support, integration or implementation engineering, solutions engineering, technical account management, or solutions architecture, with some experience in a senior or lead role.

• Demonstrated capability to work autonomously as the technical authority in a customer-facing position.

• Experience with a merchant, PSP, processor, acquirer, issuer, card network, or payment infrastructure organization.

• Proficiency in large-scale card or credential migrations, as well as strategies involving multi-PSP, payment orchestration, processor-routing, or payment portability.

• Understanding of PCI DSS, data security, privacy, and compliance architecture.

• Strong knowledge of HTTP, REST APIs, and proxies.

• Independent ability to debug networks, including DNS, TCP/IP, routing, TLS/SSL handshakes, timeouts, and connection resets.

• Capability to read and debug code, and write functional code samples in at least one language: Python, JavaScript, Java, or Ruby.

• Proficiency in English at C1 level or higher, both written and spoken.

• Willingness to maintain a schedule aligned with EU business hours consistently.

• Experience with tokenization, payment processing, cryptology, or security products.

• Direct involvement with card network programs like Visa or Mastercard.

• Familiarity with PSD2/SCA and GDPR regulations.

• BA/BS degree preferred but not mandatory.

• Industry certifications such as PCI QSA, CPP, CISSP, or AWS Solutions Architect are advantageous but not required.

🏝️ Benefits

• Competitive salary

• 401(k) with a 4% match and immediate vesting (applies to US only)

• Early equity

• Internet Stipend

• Learning Stipend

• Office set-up stipend (applies to US only)

• Insurance (medical, dental, and vision)

• HSA/FSA Options

• Life and disability insurance

• Pet insurance

• Flexible PTO

• Paid national holidays

• Global parental leave program

• Promote from within

• Lunch and learns

• Team events and summits

• Remote and hybrid opportunities

• Flexible working hours

• Weekly office lunches

• Employee discount platform