Oracle EBS and Salesforce PL Systems Support Analyst

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Diagnose and resolve incidents effectively.

• Process and comprehend user requests efficiently.

• Ensure adherence to SLA for incident, request, and problem resolution times via an ITSM tool.

• Maintain system availability and performance through daily monitoring checklists.

• Organize and facilitate the change management process.

• Formulate action plans to tackle root causes and performance issues.

• Oversee crisis communications and keep stakeholders informed.

• Manage incidents that occur post-implementation.

• Document and preserve knowledge effectively.

• Hold regular meetings with vendors to ensure alignment.

• Schedule consistent meetings with business stakeholders to discuss progress.

• Regularly update knowledge bases and integrate new processes.

• Provide support for ORACLE EBS and/or SALESFORCE systems.

⛳️ Requirements

• Bachelor’s degree in Information Systems or a related discipline.

• Proven experience in troubleshooting.

• Familiarity with PL/SQL.

• Understanding of ORACLE EBS and/or SALESFORCE.

• Knowledge of Oracle Forms and Reports.

• Experience with IT service management (ITSM) tools.

• Acquainted with ITIL principles.

• Experience in providing maintenance and support for Salesforce is an advantage.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and career growth.

• Flexible work environment and schedule.