Solutions Support Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver exceptional technical support for Wiz products as a member of a global team.

• Diagnose and resolve customer technical issues utilizing debugging, networking, and system administration skills.

• Revise documentation and develop customer solutions as necessary.

• Enhance the support services through coding and scripting.

• Take ownership of, troubleshoot, and resolve customer technical challenges.

• Recognize cases that require technical or strategic escalation.

• Create, maintain, and manage incident management requests directed to product or engineering teams.

• Design and implement automated, scalable support solutions.

• Engage in on-call rotation for after-hours, holiday, and weekend support coverage.

⛳️ Requirements

• Availability to work from 9 AM to 6 PM EST.

• Over 5 years of practical, technical experience in customer support, technical support, system administration, or a similar customer-facing position.

• More than 2 years of experience with Cloud technologies (Azure, AWS, GCP).

• At least 1 year of hands-on experience in designing, deploying, and overseeing production-grade Kubernetes clusters and custom applications.

• Proficient in reading or debugging code in one or more of the following: Java, Python, Shell, JavaScript, JSON.

• Skilled with command-line tools and Linux operating system environments.

• Applicants must meet the EAR part 772 and ITAR 120.15 criteria for a U.S. person and reside in the contiguous United States.

• Must possess the legal right to work in the United States without the need for visa sponsorship.

🏝️ Benefits

• Bonus

• Equity

• Comprehensive benefits

• Google benefits (specific details not included in the posting)